Refund Policy

Refund Policy for PayStubsKit.com

At PayStubsKit.com, we strive to provide high-quality services and ensure customer satisfaction. This Refund Policy outlines the conditions and process for requesting refunds for our services.

1. Eligibility for Refunds

1.1. Refunds may be granted in the following circumstances:
a. Technical issues: If you experience technical problems with our platform that prevent you from generating or downloading your documents, and we are unable to resolve the issue within a reasonable timeframe.
b. Incorrect charges: If you have been charged an incorrect amount for our services, we will issue a refund for the excess amount.

2. Non-Refundable Services

2.1. Due to the nature of our services, the following are non-refundable:
a. Documents that have been successfully generated and downloaded by the user.
b. Customization or setup fees for tailoring our services to your specific needs.
c. Subscription fees for the period during which the services were accessible, even if not used.

3. Refund Request Process

3.1. To request a refund, please contact our customer support team at [contact email] within 14 days of the purchase or the occurrence of the issue.
3.2. When submitting a refund request, please provide the following information:
a. Your name and email address associated with your PayStubsKit.com account.
b. The date of the purchase and the transaction ID or invoice number.
c. A detailed explanation of the reason for the refund request.

4. Refund Processing

4.1. Upon receiving your refund request, our team will review the information provided and investigate the issue.
4.2. If your refund request is approved, we will process the refund within 7 business days.
4.3. Refunds will be issued using the same payment method used for the original transaction.

5. Limitations

5.1. PayStubsKit.com reserves the right to refuse refund requests that do not meet the criteria outlined in this policy.
5.2. If we suspect fraud or abuse of our refund policy, we may refuse the refund request and take appropriate action, including suspending or terminating the user’s account.

6. Modification of Policy

6.1. PayStubsKit.com may modify this Refund Policy at any time. The updated policy will be posted on our website, and your continued use of our services after any such modifications constitutes your acceptance of the modified policy.

If you have any questions or concerns about our Refund Policy, please contact us via Support Helpdesk.

Last Updated: 13 Aug, 2024